I flew on American Airways for The very first time and very last. our baggage was weakened with black grease on it big hunks out of your handles and wheels. your airplane was filthy and very uncomfortable. the flight crew was not helpful in any respect. My granddaughter was with me and is about 6ft tall no home for her legs and person laid back in her seat and he or she couldn't move in the least in her seat.
If Here is the new American Airways I’ll go on document as declaring I just like the old one particular better. You received’t go broke by dropping my enterprise but you should have an extra seat accessible to market to Another unsuspecting shopper.
I'm able to guarantee you that Here is the worst flight I have experienced in my entire life. My mom and spouse both of those concur. We fly all over the nation and are not new to traveling. Over-all it had been simply a terrible practical experience. We expert racism, incompetence and over labored and irritable staff members.
Obtain your CEO’s to read about repeat business enterprise after which they're going to understand why These are continually not creating the bottom line. I'm able to honestly declare that I’m hardly ever booking with your airline once more. thanks, Sincerely
My situation was a bag which was overweight. A person female kept indicating I could only get 50 lbs, even if I advised her I was joyful to pay for overage expenditures. This other female wasn't also helpful. Having said that, Nina Kong went genuinely from her approach to help me… calling for data, seeking issues up…she even helped me transfer the bag to a safe locale even though I went as a result of it to see if I could rearrange and pull some pounds out.
American Airways has the worst shopper service of all airlines I've Utilized in my 63 decades. My wife’s anniversary earrings had been stolen away from her suitcase on June 20, 2013 and Buyer service has REFUSED to Get hold of us back just after reporting the thief the day it happened.
The baggage service (which was not American Airways) called me at 2am to let me know they'd be bringing my bag out to my household!!!
the AA particular person on the AA terminal to become quite snide, when in fact I had done everything in my Manage for getting to your plane in a very timely style.
I just wished to say “thank you†for our pleasant encounter with American Airlines on our recent Las Vegas vacation! Anything went easily and in time.
A sizable p.c with the flying general public have conservative sights, like more than 50%. The remedy of Glenn Beck about the weekend is transmitted to just about 5 million folks by now and is still spreading.
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I set inside a request past September to use my ticket in a later day. I sadly had crisis gall bladder medical procedures two times right before my flight. I identified as immediately to let the American Airways know and was explained to that they might be no reimbursement, which was wonderful, I just need to utilize the ticket in a later day. I set my ask for in and I've even now not heard just about anything with the Airways.
I am astonished at the lack of shopper service at American Airways. I was a flight attendant for thirty a long time and took good pleasure while in the instruction I been given from American. On the recent journey I watched a passenger and agent argue about which one was ruder. There isn't a clear enforcement of grooming policies anyplace in the corporate.
I scheduled our family vacation to Cancun by way go to this site of Orbitz (there have been five of us). Although sitting down at the gate in Pittsburgh, PA I made a decision to tactic the desk to inquire about upgrading my spouse and I to top notch. I used to be surprised to determine that “my ticket†disallowed me to improve, and wasn’t given a motive and was advised regardless of the price tag I used to be willing to shell out I couldn’t upgrade. What was shocking is that there ended up staying 6 unused firstclass seats readily available. Exact issue took place on the way in which back again from Cancun to Pittsburgh. Straight by flight each methods with only two seats in top quality being used on how back again.